FREQUENTLY ASKED QUESTIONS – PENNY TREE SURGERY & LANDSCAPING
Welcome to our FAQ page. Here, we answer the most common questions our Isle of Wight customers ask about our tree surgery, landscaping, fencing, hedge cutting, clearance, and inspection services.
Our aim is to provide clear, trustworthy, and locally relevant information so you know exactly what to expect when choosing Penny Tree Surgery & Landscaping.
GENERAL TREE SURGERY FAQS
What does a tree surgeon do?
A tree surgeon, also known as an arborist, is trained to care for, prune, and safely remove trees. At Penny Tree Surgery & Landscaping, we handle everything from pruning and crown reductions to full tree removals, stump grinding, and emergency call-outs.
Do I need permission to cut down a tree on the Isle of Wight?
Some trees are protected by Tree Preservation Orders (TPOs) or may be in a conservation area. If your tree is protected, you must seek permission from the Isle of Wight Council before carrying out work. We can help check and guide you through this process.
Are your tree surgeons fully qualified and insured?
Yes. Our team holds NPTC City & Guilds qualifications in tree surgery, arboriculture, and landscaping. We are also fully insured, giving you peace of mind that all work is carried out safely and professionally.
What areas of the Isle of Wight do you cover?
We cover the entire Isle of Wight, including Cowes, Newport, Ryde, Ventnor, Sandown, Shanklin, Freshwater, and surrounding villages.
How much does tree surgery cost in the Isle of Wight?
The cost depends on the size, complexity, and accessibility of the job. For example, tree pruning may cost less than a full removal with stump grinding. Our quotes are free, clear, and tailored to your property.
How quickly can you attend after I request a quote?
We aim to provide free site visits and quotes within 24 hours. Most jobs are scheduled within a few days.
Do you remove and dispose of all green waste after the job?
Yes. All waste is cleared and disposed of via licensed green waste channels, ensuring environmental responsibility.
TREE INSPECTIONS FAQS
How often should trees be inspected in the Isle of Wight climate?
We recommend inspections every 2–3 years. Coastal weather can accelerate tree decay, so regular checks help prevent hazards.
Do you provide reports for insurance or mortgage purposes?
Yes. We supply professional inspection reports for insurance claims, planning applications, and mortgage surveys.
Can you inspect trees with a Tree Preservation Order (TPO)?
Yes. We are experienced in inspecting protected trees and can guide you through the correct process with the council.
Do you follow British Standards for tree inspections (BS3998)?
Yes. All inspections are carried out in line with BS3998:2010 Tree Work – Recommendations, the UK standard for professional tree care.
What happens if you find a dangerous tree during an inspection?
We will provide clear, honest advice and can carry out urgent work such as pruning, dismantling, or emergency removal.
HEDGE CUTTING & FENCING FAQS
When is the best time of year to cut hedges in the UK?
The best time is late spring or late summer, outside of bird nesting season (March–August). We follow wildlife regulations to ensure safe and responsible hedge work.
Do you offer regular hedge maintenance plans on the Isle of Wight?
Yes. We provide one-off cuts or regular hedge maintenance services to keep your garden looking neat all year round.
What types of fencing do you install locally?
We install a wide range of fencing, including close board, panel, picket, and concrete post fencing, along with driveway and garden gates.
Do you repair fences damaged by storms on the Isle of Wight?
Yes. We offer storm damage repairs and replacements to restore the security and appearance of your property quickly.
LANDSCAPING & CLEARANCE FAQS
Do you provide garden clearance for overgrown properties on the Isle of Wight?
Yes. We specialise in full garden and land clearances, including shrub removal, lawn cutting, and licensed green waste disposal.
Can you install patios, turf, or decking?
Yes. Our landscaping services include patios, turfing, borders, decking, and paving to transform outdoor spaces.
Do you handle both small garden jobs and larger landscaping projects?
Yes. We work on everything from small domestic gardens to larger landscaping projects.
Do you dispose of all garden waste responsibly?
Yes. We are licensed green waste carriers and recycle wherever possible.
EMERGENCY & SAFETY FAQS
Do you offer emergency tree surgery on the Isle of Wight?
Yes. We provide emergency call-outs for storm-damaged or dangerous trees, with priority response when safety is at risk.
How quickly can you attend to storm-damaged trees?
We aim to respond as quickly as possible, often within the same day, depending on conditions and demand.
Is emergency tree work more expensive than regular services?
Emergency work may cost more due to the urgency and risks involved, but we always provide fair, transparent pricing before starting any work.
STILL HAVE QUESTIONS?
If you couldn’t find the answer you’re looking for, we’d be happy to help.
